Campbell, H.S., Burt, S., Nykiforuk, C., Mayhew, L., & Kawash, B. (2005). Understanding the policy process at the local level: The role of issue framing in environmental tobacco smoke bylaw development in the region of Waterloo. OTRU Working Paper Series No. 83. Toronto, ON: University of Toronto, Ontario Tobacco Reduction Unit.
Nykiforuk, C.I.J., & Eagles, P.F.J. (2002). Perceptions of ISO 9004 quality service management standards for visitor services: What do Parks Canada employees really think? In: Bondrop-Nielsen, S., & Munro, N.W.P. (Eds.) Managing Protected Areas in a Changing World: Proceedings of the Fourth International Conference on Science and the Management of Protected Areas (pp. 1015-1026). SAMPAA: Wolfville, NS.
Nykiforuk, C., & Eagles, P.F.J. (1999). Standards for service quality: Is there a place for them in the Parks Canada system? In: Ontario: Proceedings of the Parks Research Forum of Ontario (PRFO) (pp. 153-160). Guelph, ON.